Troubleshooting API Errors

Prior to contacting support, we encourage you to use these troubleshooting resources

Error Code: 1A - Invalid API Key

What causes this error?

This error code is typically displayed when you do not supply a valid API Key. An API Key is considered valid when it meets two conditions. 1) It has been registered from the Owner Panel > API Access tab. 2) It contains the proper permissions to execute the endpoint you're attempting to run.

How to resolve this error?

First, head to the Owner Panel > API Access tab. Once there, check to make sure that the API Key you are using is present (Remember: You can not see the key, but should have taken note of the nickname)

If the API Key does exist and is associated with the correct community, click on the Pencil Icon.

Once in the editing tab, ensure you have assigned the correct permissions to this API Key. For example, if you are attempting to run the 911 endpoint, you must have "Send 911s" enabled.

If you have confirmed the API Key does both exist & possesses the proper permissions, please Contact Support. Be sure to include the RequestID(s) from your troubleshooting.

Error Code: 2A - Rate Limiting

What causes this error?

This error code is typically displayed when you have been rate limited by the RocketCAD API. This is typically either caused by a bug in your integration, causing too many requests to be sent to the system or your community exceeds the limits of our standard API system.

How to resolve this error?

Wait a moment and try your request again.

If you are being consistently rate limited, especially during peak times for your community, review your integration code for any bugs that may be causing inadvertent spamming.

If you are confident there is no bug within your integration, are using the pre-made RocketCAD integration, or are a large community, please Contact Support. For this issue in particular, a RequestID is not necessary.