Troubleshooting API Errors
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This error code is typically displayed when you do not supply a valid API Key. An API Key is considered valid when it meets two conditions. 1) It has been registered from the Owner Panel > API Access tab. 2) It contains the proper permissions to execute the endpoint you're attempting to run.
First, head to the tab. Once there, check to make sure that the API Key you are using is present (Remember: You can not see the key, but should have taken note of the nickname)
If the API Key does exist and is associated with the correct community, click on the Pencil Icon.
Once in the editing tab, ensure you have assigned the correct permissions to this API Key. For example, if you are attempting to run the endpoint, you must have "Send 911s" enabled.
If you have confirmed the API Key does both exist & possesses the proper permissions, please . Be sure to include the from your troubleshooting.
This error code is typically displayed when you have been rate limited by the RocketCAD API. This is typically either caused by a bug in your integration, causing too many requests to be sent to the system or your community exceeds the limits of our standard API system.
Wait a moment and try your request again.
If you are being consistently rate limited, especially during peak times for your community, review your integration code for any bugs that may be causing inadvertent spamming.
If you are confident there is no bug within your integration, are using the pre-made RocketCAD integration, or are a large community, please . For this issue in particular, a RequestID is not necessary.